Returns & Refund Policy
Rivor Wear – Returns & Refund Policy
At Rivor Wear, we do our best to give every customer great service and a smooth shopping experience.
Our returns and refund policy is designed to keep things fair, clear, and simple — so you always know what to expect.
30-Day Return Guarantee
We offer a 30-day return guarantee on all items, except for products like underwear, socks, ... due to hygiene reasons.
If you’d like a full refund, you can send your order back to our international warehouse.
Please note: the return shipping cost is the responsibility of the customer.
Once the returned item has been received and inspected, we’ll issue your full refund to the original payment method.
To keep things running smoothly, please make sure your return reaches us within 30 days after the return request — this helps us avoid handling seasonal items out of period.
How to Start a Return
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Request your return within 30 days after delivery by emailing us at support@rivorwear.com.
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Our support team will send you the return form and instructions to send your package back quickly.
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Once your return arrives, we’ll inspect it and process your refund right away.
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If everything checks out, your refund will be issued to the same account used for payment.
Damaged or Incorrect Items
We stand by the quality of our products.
If you receive a defective or incorrect item, contact us and we’ll make it right — either with a replacement or a full refund, whichever you prefer.
Please note:
Small differences in stitching, zippers, color tones, or finishes may occur due to production variations or lighting during photography.
These minor differences are normal and not considered defects.
A Final Word
At Rivor Wear, we take pride in keeping our customers happy.
By following our return and refund policy, we make sure every return is handled fairly and efficiently.
For any questions or concerns, don’t hesitate to reach out to our team at support@rivorwear.com — we’re here to help.